If you are unable to access the mailbox associated with the User registered on WordPress, you can overwrite the password using the script
However, it is necessary to know the username.
Using the chg_wp_pwd.php file
- Copy the file to the root of your WordPress site via an FTP and rename the file in .php
- Enter the URL of the file as follows: http://urldelwordpress/chg_wp_pwd.php
- Enter the Username of the User whose password you need to reset
- Enter a new Password
The script to reset the password is the following:
If you are unable to perform the Password Reset following the procedures mentioned above
, contact the Aruba Customer Care opening a support request
on the assistenza.aruba.it/en
This script acts directly on the database (wp_users table), and must, therefore, be used very carefully. After completing the operation, the password is updated in the MySQL database
The login data of any user registered on WordPress are not stored nor managed by Aruba, but directly via the WordPress application. Please refer to the WordPress tools for their recovery and management.
For further information on the recovery of credentials, please refer to the official guide
Alternatively to the method described above, if the email address is invalid, you can follow the steps described in the "WordPress: change admin email address